1. Introduction

This Privacy Policy ("Policy") is an electronic record as contemplated under Section 2(t) of the Information Technology Act, 2000 and the rules thereunder, and is generated by a computer system; it does not require any physical or digital signature.

 

The websites www.avitreebikes.com and www.avitreeworld.com ("Website") and any associated mobile application (collectively, "Platform") are operated by Bhansali Bizgrow LLP trading as Avitree Bikes / Avitree World ("Company", "Avitree", "we", "us", or "our"), having its registered office at Shree Gurudatta Warehouse, Gate No. 177, Near Someshwar Park, Lonikand Theur Road, Lonikand, Taluka Haweli, Pune – 412216, Maharashtra, India.

 

This Policy describes how Avitree collects, uses, stores, shares, and protects Personal Data of Users ("you" or "User") who access the Platform, purchase products, or interact with us. By using the Platform you agree to this Policy. Users who do not agree are requested not to use the Platform.

2. Information We Collect

2.1 Information You Provide Directly

•       Full name, email address, phone number, and date of birth

•       Billing address and shipping / delivery address

•       Payment information (credit/debit card, UPI ID, net banking) — processed via PCI-DSS-compliant payment gateways; Avitree does not store raw card data

•       Account credentials (username and password)

•       Product preferences, order history, warranty registration details, and reviews

•       Communications with our customer support team

•       Survey responses, contest entries, and referral information

 

2.2 Information Collected Automatically

•       IP address, device type, operating system, and browser type

•       Cookies, session identifiers, clickstream data, and page interaction data

•       Referring URL and exit URL

•       Date, time, and duration of Platform sessions

•       Transaction history and browsing patterns on the Platform

 

2.3 Mobile Application Permissions

•       Location — to show nearby Avitree stores and authorised service centres

•       Camera — for image-based product search and customer support attachments

•       Storage — to save or access photos used during support interactions

•       SMS — to auto-read OTPs for account verification and payment authentication

•       Phone / Phone State — to enable direct calls to customer support

•       Contacts — for referral or invite features (accessed only on explicit consent)

3. How We Use Your Information

•       To register and manage your User account and provide access to Platform features

•       To process and fulfil orders, arrange delivery, handle returns, and provide after-sales support

•       To process payments and issue invoices and order confirmations

•       To respond to queries and complaints within our 48-hour service commitment

•       To send marketing communications, promotional offers, and product launches where you have opted in

•       To personalise your Platform experience based on your browsing and purchase history

•       To display relevant advertisements on the Platform and third-party channels

•       To detect, investigate, and prevent fraudulent transactions and security breaches

•       To comply with applicable laws, court orders, and government directives

•       To improve the Platform, conduct analytics, and develop new features

4. Sharing of Personal Data

Avitree does not sell, trade, or rent your Personal Data to third parties for their independent marketing purposes. We may share your data with:

 

•       Logistics and delivery partners engaged to ship your orders

•       Payment gateway providers and banking partners for secure payment processing

•       Technology and service providers supporting Platform operations (hosting, analytics, CRM, marketing automation)

•       Authorised dealer network and affiliate companies to the extent required for order fulfilment

•       Law enforcement agencies, regulatory bodies, or government authorities when required by applicable law or court order

•       Successor entities in the event of a merger, acquisition, or restructuring

 

All third-party service providers are contractually bound to maintain confidentiality and implement appropriate security measures.

5. Cookies Policy

The Platform uses cookies and similar technologies to enhance your experience, analyse traffic, deliver personalised content, and maintain shopping cart contents. You may configure your browser to refuse cookies; however, doing so may limit certain Platform features.

6. Data Security

Avitree implements industry-standard technical and organisational measures including encryption in transit and at rest, restricted access on a need-to-know basis, and periodic security audits. No transmission or storage system is 100% secure; Avitree cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain Personal Data for as long as necessary to fulfil the purposes in this Policy and comply with legal obligations. You may request account deletion by writing to connect@avitreeworld.com.

8. Your Rights

•       Access — request a copy of your Personal Data

•       Correction — request correction of inaccurate or incomplete data

•       Deletion — request erasure, subject to legal retention obligations

•       Withdrawal of Consent — withdraw consent at any time by writing to us; this may limit certain Platform features

•       Opt-Out of Marketing — unsubscribe via the link in any marketing email or by contacting support

9. Children's Privacy

The Platform is not directed at children under 13 years of age. We do not knowingly collect Personal Data from such children without verifiable parental consent. Contact us immediately if you believe a child has submitted data without consent.

10. Governing Law & Grievance Officer

This Policy is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra. Our Grievance Officer may be reached at:

 

Email: connect@avitreeworld.com  |  Phone: +91 84333 28100 / +91 84333 28200

Address: Bhansali Bizgrow LLP, Avitree World, Gate No. 177, Lonikand, Pune – 412216

Availability: Monday to Saturday, 10:00 AM – 6:00 PM IST

Grievances will be acknowledged within 24 hours and resolved within 30 days.